Our Customer Policies

Our Shipping Policy

We try to ship orders as soon as possible.
Since we manufacture most of our merchandise,
it takes us about 3 days to process, make & ship orders.

Pet ID tags usually are sent the next day.

The estimated shipping date will be on your E-Mailed receipt.

A Shipping Notice will be e-mailed to you when the order is sent.

Our Shipping Rates

Most of our orders are under 1 lb.
and are sent 1st. Class Mail.
Packages that weigh 1 lb. or more
are sent U.S. Postal Priority Mail.
The first lb. costs $4.60 additional
weight varies from zone to zone.
If you enter you Zip Code and select
Priority Mail on our Shopping Cart
web page it will caculate the correct rate.
If you do not it just uses the highest rate per extra lb.

Pet ID Tags are sent in an envelope for $1.13,
additional tags cost only $0.17 each to send.
The Shopping Cart will correctly figure this by itself.

We do ship UPS Over Night, 2 Day and Ground.
On the Shopping Cart web page, just enter
you Zip Code and make that selection.

Foreign orders are sent U.S. Priority Mail International,
only 7 to 10 days for delivery.
The Shopping Cart will figure it for you, just
select the country you want the order sent to.

Our Shopping Cart sends an automated E-Mail receipt.
Some time later you will also receive OUR RECEIPT
with the correct shipping rate and estimated shipping date.

Our Exchange Policy

You can exchange any item,
as long as the merchandise isn't damaged.
Any price differences will be
added or deducted from your bill.
We will charge you for the shipping.
Be sure to include a brief note telling us what you want done.

Our Return Policy

You can return any item,
as long as the merchandise isn't damaged,
except for customized items
(name tags, items with names added, etc.).

We will then refund your credit card
or issue you a check (if you paid by check)
for the value of the merchandise.
Shipping is not included.
Be sure to include a brief note telling us what you want done.

Our Privacy Policy

Our Shopping Cart uses a Secure Server
for your personal information.
It scrambles the information before
it is sent on the internet.
Only your computer and the Secure Server
know how to unscramble it.

All our customer information is kept
private, confidential and to ourselves!

We hate junk mail, especially Junk E-Mail!
How do they expect to accomplish anything
when they offend you with Junk E-Mail first.

We appreciate our customers and would never Spam them!

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SCHAFER KENNEL
1551 KNIGHT RD.
URBANA, OHIO
43078 U.S.A.
937-484-3589
dog@SchaferKennel.com
Updated May 16 2007